LOCATION: Denver, Colorado

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Provide front line technical support to customers and sales personnel on system design and code compliance issues as they relate to quote or order development.

* Provide technical assistance to customers and sales personnel on product-specific issues and/or troubleshooting.

* Deliver support related to product and system installation issues.

* Assist in training, education and interpretation of industry relevant codes and standards as they affect grid-tied PV systems up to approximately 100kW, and any PV systems connected to battery storage.

* Manage Technical Sales team to include:
o distribution and assignment of workload
o personnel management
o team performance measurement and management
o process/best practice development and implementation

ORGANIZATION RELATIONSHIPS: Reports directly to Head of Operations. Will interact heavily with outside/inside sales, product management, and directly with customers. Limited interaction with customer service and logistics groups.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

* Expert in PV system design and component specification for both grid-tied systems <100kW, and systems incorporating battery energy storage.

* Strong knowledge of NEC, especially Section 690 and others as they relate to PV system design and installation.

* Familiar with PV system construction and installation best practices.

* Must have and maintain detailed knowledge of common products and components used in PV industry.

* Ability to prioritize and delegate workload, and measure/manage performance of technical sales team.

* Written, verbal, and visual communication skills appropriate for conveying technical features, benefits and requirements of products and their application. Must be able to articulate complex technical information to others in an easy to understand manner.

* Basic office computer and Internet skills, including proficiency with MS Office, are required.

* Ability to learn and use ERP and CRM computer systems.

* Must be organized and able to multi-task to meet deadlines in a fast-paced, high volume environment.

2) Minimum educational level:

* B.A. or B.S.
* NABCEP PV Installer Certification

3) Minimum experience:

* 3-5 years experience in design of PV systems to include grid-tied, off-grid, and battery-based systems.

* 1 year experience in a management role.
* Background in PV technical sales, support or customer service a strong plus.
* Experience in remote technical issue diagnosis a plus.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
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