Magazine Subscriber Customer Service

When you have questions about your Home Power magazine subscription, our staff is available with prompt replies You'll be in touch with actual Home Power staff members, not an unfamiliar call center or autoresponder.

E-mail: subscription [at] homepower [dot] com

Phone: 800-707-6585 or 541-512-0201
[Staffed monday through friday, 8AM to 4PM Pacific time. After-hours voice mail available.]

Postal mail: Home Power, Att: Subscription Services, PO Box 520, Ashland OR 97520, USA

For even faster answers, browse our FAQ (frequently asked questions) section below for replies to many of the most common subscriber question.

See our complete Contact Us page if you have an inquiries related to any other (non-subscription-related) subject.

Frequently Asked Questions

When should I expect to receive the first issue of my subscription?
How often is Home Power published?
When will each issue be delivered?
Will you share/rent/trade my contact information?
How will my phone number and/or e-mail address be used by Home Power?
Do you offer discount pricing for students, non-profit, or educational groups?
Can I purchase a subscription for my local library?
Do you offer free sample copies to prospective subscribers?
How do I change my subscription mailing address?
Can I still purchase Home Power back issues on CD-ROM?
How many renewal notices will I receive?
If I give a gift subscription, who gets the renewal? 
How much is a gift renewal?
What's the difference between a HomePower.com online membership and a Home Power magazine subscription?
Do I have to become an online member to make a purchase from the HomePower.com?
As a current print subscriber, how do I get an online membership as well?
Can I purchase back issues of Home Power?

When should I expect to receive the first issue of my subscription?
The average delivery time for first-issues is two to four weeks although occasionally sooner or later. We use a periodic mailing schedule so the date on which your order is received relative to this mailing schedule will determine how quickly you'll receive your first issue. If you haven't received your first issue after six weeks, please contact us and we'll investigate the delay.

How often is Home Power published?
Six times each year for over 20 years.

When will each issue be delivered?
U.S. addresses will usually see Home Power in their mail boxes at some point between the 8th and 20th of the month preceding that issue's cover date (e.g. November for the Dec/Jan issue). Due to magazine production variables, each issue's arrival date WILL VARY from one to the next.

Will you share/rent/trade my contact information?
Not without your permission. Unless you have indicated to us that you would like your contact information made available to like-minded organizations for promotional purposes, Home Power has not and will not rent, share, or sell any of the data you provide to us.

How will my phone number and/or e-mail address be used by Home Power?
The only reason we presently request this information is to provide our customer service staff with a means of reaching you in the event that your postal mailing address turns up undeliverable for some reason or if we encounter and difficulty processing a credit card order.

Do you offer discount pricing for students, non-profit, or educational groups?
Although Home Power does not have a lower tier of pricing reserved for such groups, we do offer 50% off our subscription price to individuals sponsoring a subscription for a public library.

Can I purchase a subscription for my local library?
Yes. Our adopt-a-library program entitles you to a 50% discount when you sponsor a subscription for any public (must be open to the public) library. Please obtain the library's permission in advance then give us a call to set it up.

Do you offer free sample copies to prospective subscribers?
Yes, download a free sample copy of Home Power in PDF by clicking here.

How do I change my subscription mailing address?
To change or append any of your contact information, email subscription [at] homepower [dot] com or phone 800-707-6585 (or 541-512-0201) during our business hours (8AM-4PM Pacific, M-F). When changing your postal mailing address be sure to include your customer number or old ZIP code.

Can I still purchase Home Power back issues on CD-ROM?
Many of Home Power's back issue CD-ROMs are still available for purchase at special, close-out prices. Learn more. Alternatively, Home Power now offers it's first twenty years (120 issues) on DVD-ROM. Learn more.

How many renewal notices will I receive?
This is somewhat up to you, the subscriber. Once we receive and process your subscription renewal, no additional reminders will be sent. Because experience tells us that many subscribers appreciate repeated reminders, Home Power will currently send a total of five reminders if we do not hear back from you.

If I give a gift subscription, who gets the renewal? 
Presently, all renewal reminders are sent to the recipient of the gift subscription. We hope to change this in the coming year such that initial renewal reminder notices are mailed to the giver of the gift subscription.

How much is a gift renewal?
Our standard renewal rate for all subscription types, including gift subscriptions, is $24.95 (U.S.) or $34.95 (non-U.S.) for one year.

What's the difference between a HomePower.com online membership and a Home Power magazine subscription?
An online membership is entirely Web-based, meaning you need to login to the HomePower.com Web site to take advantage of membership benefits. Our standard magazine subscription entitles you to receive our bimonthly print publication by postal mail.

Do I have to become an online member to make a purchase from the HomePower.com?
No. Just add the items to your shopping cart and follow are easy check out steps to purchase.

As a current print subscriber, how do I get an online membership as well?
Current print subscribers can add an online membership right here for just $9.95. Visit our online membership order page and key in your customer number to verify your magazine subscription.

Can I purchase back issues of Home Power?
Yes. You have several options.
1) Our online membership includes access to the past three years' back issues (18) in PDF format. Browse contents.
2) Many back issues are still available in print. Check availability and purchase.
3) Many of Home Power's back issue CD-ROMs are still available for purchase at special, close-out prices. We now offer our first twenty years (120 issues) on DVD-ROM as well.